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Iain is a Senior Lecturer in Operations Management having held previous faculty positions at the University of Liverpool’s Management School. Iain is also the Director of the University of Huddersfield’s Business Transformation Centre (BTC), which supports local businesses through numerous knowledge transfer initiatives in order to create business resilience and excellence.
Iain too is the programme leader for the MSc in Operations and Supply Chain Management, which is also accredited with the Chartered Institute of Purchasing and Supply (CIPS) and Chartered Institute of Logistics and Transportation (CILT).
Prior to embarking upon an academic career, Iain worked as a Projects Manager on an EU funded ERDF project supporting over 80 manufacturing organisations, improving operational processes, management information systems and supply chain integration, of which a number of them became knowledge transfer partnerships (KTPs).
Iain’s research is broadly focused around Lean Thinking and Service Modularity, particularly the engagement of Professional Service Operations Management within the Legal Profession.
I am interested in supervising PhD students with complementary interests in these overarching themes.
Iain’s research centres around Professional Service Operations Management (PSOM), Lean Law, Mass Customisation and the ‘Learning-Doing’ gap of Knowledge Transfer.
Abualqumboz, M., Reid, I., Papalexi, M. and Bamford, D. (2017) ‘Can knowledge be retained in organisational networks?’. In: ECKM2017 - European Conference on Knowledge Management, 7-8 September 2017, Barcelona
Reid, I., Haridy, H., Bamford, D., Toward, A. and Bassa, I. (2017) ‘Exploring continuous improvement through SCRUM: lessons learnt from Engineer-to-Order’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA
Reid, I., Bamford, D. and Dalziel, M. (2017) ‘Exploring service modularity through value optimisation: the case of legal services’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA
Bamford, D., Dehe, B., Reid, I., Bamford, J. and Papalexi, M. (2017) ‘Sports operations management: the whole nine yards’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA
Bamford, J., Dehe, B., Bamford, D., Reid, I. and Papalexi, M. (2017) ‘Benchmarking stadium operations to identify the effects of operations on performance’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA
Reid, I., Dalziel, M., Southern, A. and Argyropoulou, M. (2017) ‘Professional accreditation: an investigation into the case of online’. In: On the Line: Business Education in the Digital Age. : Springer. .
Michalakopoulou, K., Reid, I. and Bamford, D. (2017) ‘Arcs of integration for professional service operations management: a literature review’. In: BAM 2017, 5th-7th September 2017, University of Warwick, UK
Bamford, D., Dehe, B., Reid, I., Bamford, J. and Papalexi, M. (2017) ‘POM for sports’. In: The Routledge Companion to Production and Operations Management. Oxford, UK: Routledge. p. 28. ISBN 9781138919594
Reid, I., Papalexi, M. and Slater, N. (2016) ‘The influence of socially orientated growth of virtual teams: A conceptual model’. In: Phantom Ex Machina: Digital Disruption's Role in Business Model Transformation. US: Springer. pp. 237-250. ISBN 978-3319444673
Khan, P., Everington, L., Kelm, K., Reid, I. and Watkins, F. (2016) ‘Understanding student engagement in online learning environments: the role of reflexivity’ Educational Technology Research and Development . ISSN 1042-1629
Reid, I. and Olga, M. (2016) ‘Profession Service Operations: the case for Service Modularity with a Legal Partnership’. In: BAM 2016 Conference, 6th - 8th September 2016, Newcastle University, UK
Lee, R., Dale, B., Reid, I. and Bamford, D. (2016) ‘Policy Deployment’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 79-99. ISBN 978-1-119-13092-5
Dale, B., Burns, B., Reid, I. and Bamford, D. (2016) ‘Supplier Development’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 141-156. ISBN 978-1-119-13092-5
Dale, B., Reid, I. and Bamford, D. (2016) ‘Quality Costing’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 101-117. ISBN 978-1-119-13092-5
Papalexi, M., Dehe, B., Bamford, D., Bamford, J. and Reid, I. (2016) ‘Research opportunities through the use of social media?’. In: 23rd EurOMA conference, 17th - 22nd June 2016, Trondheim, Norway
Reid, I., Bamford, D., Bamford, J., Papalexi, M., Dehe, B. and Abualqumboz, M. (2016) ‘Professional Service Operations Management: sustaining the discipline?’. In: 23rd EurOMA Conference, 17th - 22nd June 2016, Trondheim, Norway , pp. 1-10
Reid, I. and Bamford, D. (2016) ‘Professional service operations management: the case for leaner law’. In: POMs 27th Annual Conference, 6th - 9th May 2016, Orlando, Florida , pp. 1-10
Dale, B., Reid, I. and Bamford, D. (2016) ‘Managing Service Quality’. In: Managing Quality Supplier Development: An essential guide and resource gateway. : Wiley. . ISBN ISBN 978-1-119-13092-5
Argyropoulou, M., Reid, I., Michaelides, R. and Ioannou, G. (2015) ‘Supply Chain Information Systems and Organisational Performance in Economic Turbulent Times’. In: IEEM2015 International conference on Industrial Engineering and Engineering Management, 6th - 9th December 2015, Singapore
Reid, I., Matthias, O. and Doran, D. (2015) Lean Law University of Huddersfield (Unpublished)
Reid, I., Ismail, H. and Sharifi, H. (2015) ‘A Framework for Operational Agility: How SMEs Are Evaluating their Supply Chain Integration’. In: Managing in a VUCA World. New York, USA: Springer. pp. 151-168. ISBN 9783319168883
Reid, I., Matthias, O., Argyropoulou, M., Sharifi, H. and Ismail, H. (2015) ‘Process Improvement: assessing the influence of external intervention’. In: BAM 2015 Conference, 8th - 10th September 2015, University of Portsmouth, UK
Bamford, D., Forrester, P., Reid, I., Dehe, B., Bamford, J. and Papalexi, M. (2015) ‘Where is the competitive edge in Knowledge Transfer?: the impact of KTPs’. In: 22nd EurOMA Conference 2015, 26th June - 1st July 2015, Neuchâtel, Switzerland
Argyropoulou, M., Reid, I., Wilkins, P. and Loannou, G. (2015) ‘nformation Quality, Reporting and Organisational Performance’. In: 22ND EurOMA Conference 2015, 26th June - 1st July 2015, Neuchâtel, Switzerland
Reid, I. and Argyropoulou, M. (2014) ‘The Relationship of Information Systems, Supply Chain Management With Organisational Performance’. In: Logistics Research Network (LRN) conference, 3-5 September 2014, Huddersfield, UK
Reid, I. and Lyons, A. (2014) ‘Balancing Supply Chain Risk Management with Performance: An International Survey’. In: Logistics Research Network (LRN) conference, 3-5 September 2014, Huddersfield, UK
Argyropoulou, M., Reid, I. and Ioannou, G. (2014) ‘Balancing the Supply Chain Information Systems (SSIS) and Organisational Performance’. In: European Operations Management Association (EurOMA) conference, 20th - 25th June 2014, Palermo, Italy
Reid, I., Ismail, H., Poolton, J., Sharifi, H. and Tegoh, N. (2013) ‘Going the extra mile: An international critique into business intervention"’. In: ISBE Conference 2013, 12-13th November 2013, Cardiff, Wales
Reid, I. and Ismail, H. (2013) ‘Exploring supply chain integration through IDEF(0) reliability model: An engineer-to-order case study’ Production Planning and Control . ISSN 0953-7287
Reid, I. and Ismail, H. (2013) ‘A reference model for Supply Chain Integration: A case of Engineer-to-Order’. In: BAM 2013, 10th - 12th September 2013, Liverpool, UK
Michaelides, R., Dorle, J., Reid, I. and Michaelides, Z. (2013) ‘Learning 2.0: Technology fad or enabling professional learning networks (PLNs)?’. In: BAM 2013, 10th - 12th September 2013, Liverpool, UK
Reid, I., Everington, L. and Lyons, A. (2013) ‘An Empirical Analysis Of Controlling Supply Chain Risk: An International Perspective’. In: 20th International Annual European Operations Management Association (EurOMA), 9th - 12th June 2013, Dublin, Ireland
Kahn, P., Kelm, K., Watkins, F., Reid, I. and Everington, L. (2013) ‘Student Engagement in the Knowledge Society’. In: European Educational Research Association, ECER 2013, 9th - 13th September 2013, Istanbul, Turkey
Khan, P., Everington, L., Kelm, K. and Reid, I. (2013) ‘Understanding student engagement: accounting for structure, reflexivity, dispositions and practices’ Higher Education, Skills and Work-based Learning . ISSN 2042-3896
Reid, I (2012) ‘Mechanising the human capital in new product development projects’. In: Proceedings of the P&OM World Conference: Amsterdam 2012. : P&OM. . ISBN 9789491621000
Reid, I., Johan, I. and Michaelides, R. (2012) ‘The Rise of Online Learners in Project Management’. In: Project Management Institute (PMI) Research and Education Conference 2012, 15-18 July 2012, Limerick, Ireland
Reid, I. and Smyth-Renshaw, J. (2012) ‘Exploring the Fundamentals of Root Cause Analysis: Are We Asking the Right Questions in Defining the Problem?’ Quality and Reliability Engineering International Special Issue: ENBIS 11 , 28 (5), pp. 535-545. ISSN 1099-1638
Reid, I. and Southern, A. (2011) ‘The global classroom for supply chain management, any time, anywhere!’. In: 6th International Conference on Education in a Changing Environment, 6th - 8th July 2011, Salford, UK
Reid, I (2010) ‘Balancing the Know-how and Know-why of Make-to-Order (MTO) Product Development’. In: 21st Annual Conference of the Production and Operations Management Society, 7th - 10th May 2010, Vancouver, Canada
Reid, I. and Charles, B. (2010) ‘The hurdles of change: How KTPs have benefited the implementation of ICT within SMEs’. In: 33rd Institute for Small Business & Entrepreneurship Conference, 3rd - 4th November 2010, London, UK
Reid, I (2009) ‘A framework for creating organisational learning within project-based SMEs’. In: 32nd Institute for Small Business & Entrepreneurship Conference, 1st - 3rd November 2009, Liverpool, UK
Sharifi, H., Ismail, H. and Reid, I. (2009) ‘Dispersed Manufacturing Networks; Challenges for Research and Practice’. In: Dispersed Manufacturing Networks: Challenges for Research and Practice. : Springer. pp. 131-154. ISBN 978-1-84882-468-3
Sharifi, H., Ismail, H. and Reid, I. (2009) ‘Framework for Developing an Agile Future-Proof Supply Chain’. In: Dispersed Manufacturing Networks. : Springer. pp. 131-153. ISBN 9781848824683
Reid, I., Ismail, H. and Poolton, J. (2008) ‘Sharing-ETO-Knowledge: Managing the NPD process in Engineer-to-Order Manufacturing Organisations’. In: Supply Chain Innovations: People, Practice and Performance Proceedings of the Logistics Research Network Annual Conference 2008. : The Chartered Institute of Logistics and Transport. . ISBN 9781904964003
Poolton, J., Ismail, H., Reid, I. and Arokiam, I. (2008) ‘Implementation of an agile marketing approach for the manufacturing-based SME’ International Journal of Entrepreneurship and Small Business , 6 (2), pp. 264-279. ISSN 1476-1297
Ismail, H., Arokiam, I., Reid, I., Poolton, J. and Tey, V. (2007) ‘Agility Capability Indicators for Product Flexibility’ International Journal of Agile Manufacturing , 10 (1), pp. 13-28.
Ismail, H., Reid, I., Mooney, J., Poolton, J. and Arokiam, I. (2007) ‘How Small and Medium Enterprises Effectively Participate in the Mass Customization Game’ IEEE Transactions on Engineering Management , 54 (1), pp. 86-97. ISSN 0018-9391
Sharifi, H., Ismail, H. and Reid, I. (2006) ‘Achieving agility in supply chain through simultaneous design of and design for supply chain’ Journal of Manufacturing Technology Management , 17 (8), pp. 1078-1098. ISSN 1741-038X
Poolton, J., Ismail, H., Reid, I. and Arokiam, I. (2006) ‘Agile marketing for the manufacturing-based SME’ Marketing Intelligence & Planning , 24 (7), pp. 681-693. ISSN 0263-4503
Ismail, H., Reid, I., Arokiam, I. and Poolton, J. (2006) ‘The significance of agile manufacturing techniques within SMEs in the construction industry’ International Journal of Agile Systems and Management , 1 (3), pp. 229-243. ISSN 1741-9174
Ismail, H., Reid, I., Poolton, J. and Arokiam, I. (2006) ‘Mass Customization: Balancing Customer Desires with Operational Reality’. In: Mass Customization: Challenges and Solutions. : Springer. pp. 85-109. ISBN 9780387322247
Ismail, H., Snowden, S., Poolton, J., Reid, I. and Arokiam, I. (2006) ‘Agile manufacturing framework and practice’ International Journal of Agile Systems and Management , 1 (1), pp. 11-28. ISSN 1741-9182
Arokiam, I., Ismail, H., Reid, I. and Poolton, J. (2005) ‘The Application of Agile Techniques for Manufacturing Flexibility’ International Journal for Agile Manufacturing , 8 (2), pp. 71-83.
Honorary Research Fellow: University of Liverpool, UK.
Founder: Sports Operations College for Production Operations Management Society (POMS) in US.
Member: Chartered Institute of Purchasing and Supply (CIPS) Academic Forum
Book Editor B. Dale, Bamford, D., Van der Wiele, T., (2016) Managing Quality: An Essential Guide and Resource Gateway
Book Review Editor: Khare, A., Schatz, R., Stewart B., (2016) Phantom in Machines - Digital Disruption's role in business model transformation Springer (US).
Multiple reviews of journal papers completed for the following:
Iain welcomes potential doctoral (PhD) applications within the realms of operations and supply chain management. The following section summaries his core research themes:
Simualtion Modelling in Serivce Operations
Iain’s role also included writing grant proposals and he successfully secured funding for a number of new Knowledge Transfer Partnerships (KTPs) programmes with the Technology Strategy Baord (TSB). A summary of these KTPs is listed below. The total amount of funding secured is around £600K.
Knowledge Based Supervisor on the following KTP programmes:
Six Sigma Training Coordaintor for KTPs: Green and Black Belt Training
The EU funded ERDF impact case: Regional development and growth for local SMEs within the North West (2002-2006).
Programme leader: MSc in Operations and Supply Chain Management
Other Teaching and Professional Activities:
External Examiner- University of Bradford Management School
External Examiner- University of Arden: MSc in Engineering Management
Member of Chartered Institute of Purchasing and Supply (MCIPS)