Portrait of Dr Iain Reid Dr Iain Reid

View research degree topics that Dr Iain Reid might supervise

i.r.reid@hud.ac.uk | 01484 472249



Biography

Position: Senior Lecturer in Operations Management, Department of Logistics, Operations, Hospitality and Marketing
Qualifications: BEng(Hons), MEng, PhD, MCIPS
 

Iain is a Senior Lecturer in Operations Management having held previous faculty positions at the University of Liverpool’s Management School. Iain is also the Director of the University of Huddersfield’s Business Transformation Centre (BTC), which supports local businesses through numerous knowledge transfer initiatives in order to create business resilience and excellence.

Iain too is the programme leader for the MSc in Operations and Supply Chain Management, which is also accredited with the Chartered Institute of Purchasing and Supply (CIPS) and Chartered Institute of Logistics and Transportation (CILT).

Prior to embarking upon an academic career, Iain worked as a Projects Manager on an EU funded ERDF project supporting over 80 manufacturing organisations, improving operational processes, management information systems and supply chain integration, of which a number of them became knowledge transfer partnerships (KTPs).

Iain’s research is broadly focused around Lean Thinking and Service Modularity, particularly the engagement of Professional Service Operations Management within the Legal Profession.

I am interested in supervising PhD students with complementary interests in these overarching themes.

Research and Scholarship

Iain’s research centres around Professional Service Operations Management (PSOM), Lean Law, Mass Customisation and the ‘Learning-Doing’ gap of Knowledge Transfer.

  1. Professional Service Operations Management: Operations management theory suggests that professional services firms (PSFs) have distinct operational challenges. This research traces the emergence of professional service operations management thinking in legal partnerships. Our research aim is to trace the value-add through the legal profession and examine how PSOM practices can be applied within the legal profession in order to create leaner thinking.
     
  2. Mass Customisation and Service Modularity: Modularity was initially devised as a method to control variety and increase interchangeability in a turbulent environment (Starr, 1965). The principles of modularity have been extended from product design to process design, and even system design (Wang et al, 2014). The research aim is to trace service similarity with high-levels of customisation in a modular way from the established principles of mass customisation.
     
  3. Learning-Doing’ gap of Knowledge Transfer: One of the most thought after questions within interventions is to adopt what we call the “knowing-doing gap” (Pfeffer, and Sutton, 1999). In the past, intervention has been successfully used to solve a broad range of challenging management problems in areas such as logistics, operations, marketing, and finance.  Intervention is centred around providing, acquiring and processing information through knowledge structures, scripts and heuristics. This research examines the key drivers of intervention, and reflects the relationship with a company’s overall strategic performance desired on the route towards building business sustainability.

 

Research Collaborations:

  • University of Baltimore (US)
  • University of Bradford (UK)
  • University of Liverpool (UK)
  • University of Palemo (Italy)
  • University of Athabasca (Canada)

Publications and Other Research Outputs

2017

Reid, I., Bamford, D. and Dalziel, M. (2017) ‘Exploring service modularity through value optimisation: the case of legal services’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA

Reid, I., Haridy, H., Bamford, D., Toward, A. and Bassa, I. (2017) ‘Exploring continuous improvement through SCRUM: lessons learnt from Engineer-to-Order’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA

Bamford, D., Dehe, B., Reid, I., Bamford, J. and Papalexi, M. (2017) ‘Sports operations management: the whole nine yards’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA

Bamford, J., Dehe, B., Bamford, D., Reid, I. and Papalexi, M. (2017) ‘Benchmarking stadium operations to identify the effects of operations on performance’. In: POMS 2017, 28th Annual Conference, May 5 - 9, Seattle, WA

Reid, I., Dalziel, M., Southern, A. and Argyropoulou, M. (2017) ‘Professional accreditation: an investigation into the case of online’. In: On the Line: Business Education in the Digital Age. : Springer. .

Michalakopoulou, K., Reid, I. and Bamford, D. (2017) ‘Arcs of integration for professional service operations management: a literature review’. In: BAM 2017, 5th-7th September 2017, University of Warwick, UK

Bamford, D., Dehe, B., Reid, I., Bamford, J. and Papalexi, M. (2017) ‘POM for sports’. In: The Routledge Companion to Production and Operations Management. Oxford, UK: Routledge. p. 28. ISBN 9781138919594

2016

Reid, I., Papalexi, M. and Slater, N. (2016) ‘The influence of socially orientated growth of virtual teams: A conceptual model’. In: Phantom Ex Machina: Digital Disruption's Role in Business Model Transformation. US: Springer. pp. 237-250. ISBN 978-3319444673

Khan, P., Everington, L., Kelm, K., Reid, I. and Watkins, F. (2016) ‘Understanding student engagement in online learning environments: the role of reflexivityEducational Technology Research and Development . ISSN 1042-1629

Reid, I. and Olga, M. (2016) ‘Profession Service Operations: the case for Service Modularity with a Legal Partnership’. In: BAM 2016 Conference, 6th - 8th September 2016, Newcastle University, UK

Lee, R., Dale, B., Reid, I. and Bamford, D. (2016) ‘Policy Deployment’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 79-99. ISBN 978-1-119-13092-5

Dale, B., Burns, B., Reid, I. and Bamford, D. (2016) ‘Supplier Development’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 141-156. ISBN 978-1-119-13092-5

Dale, B., Reid, I. and Bamford, D. (2016) ‘Quality Costing’. In: Managing Quality: An essential guide and resource gateway. London, UK: Wiley. pp. 101-117. ISBN 978-1-119-13092-5

Papalexi, M., Dehe, B., Bamford, D., Bamford, J. and Reid, I. (2016) ‘Research opportunities through the use of social media?’. In: 23rd EurOMA conference, 17th - 22nd June 2016, Trondheim, Norway

Reid, I., Bamford, D., Bamford, J., Papalexi, M., Dehe, B. and Abualqumboz, M. (2016) ‘Professional Service Operations Management: sustaining the discipline?’. In: 23rd EurOMA Conference, 17th - 22nd June 2016, Trondheim, Norway , pp. 1-10

Reid, I. and Bamford, D. (2016) ‘Professional service operations management: the case for leaner law’. In: POMs 27th Annual Conference, 6th - 9th May 2016, Orlando, Florida , pp. 1-10

Dale, B., Reid, I. and Bamford, D. (2016) ‘Managing Service Quality’. In: Managing Quality Supplier Development: An essential guide and resource gateway. : Wiley. . ISBN ISBN 978-1-119-13092-5

2015

Argyropoulou, M., Reid, I., Michaelides, R. and Ioannou, G. (2015) ‘Supply Chain Information Systems and Organisational Performance in Economic Turbulent Times’. In: IEEM2015 International conference on Industrial Engineering and Engineering Management, 6th - 9th December 2015, Singapore

Reid, I., Matthias, O. and Doran, D. (2015) Lean Law University of Huddersfield (Unpublished)

Reid, I., Ismail, H. and Sharifi, H. (2015) ‘A Framework for Operational Agility: How SMEs Are Evaluating their Supply Chain Integration’. In: Managing in a VUCA World. New York, USA: Springer. pp. 151-168. ISBN 9783319168883

Reid, I., Matthias, O., Argyropoulou, M., Sharifi, H. and Ismail, H. (2015) ‘Process Improvement: assessing the influence of external intervention’. In: BAM 2015 Conference, 8th - 10th September 2015, University of Portsmouth, UK

Bamford, D., Forrester, P., Reid, I., Dehe, B., Bamford, J. and Papalexi, M. (2015) ‘Where is the competitive edge in Knowledge Transfer?: the impact of KTPs’. In: 22nd EurOMA Conference 2015, 26th June - 1st July 2015, Neuchâtel, Switzerland

Argyropoulou, M., Reid, I., Wilkins, P. and Loannou, G. (2015) ‘nformation Quality, Reporting and Organisational Performance’. In: 22ND EurOMA Conference 2015, 26th June - 1st July 2015, Neuchâtel, Switzerland

2014

Reid, I. and Argyropoulou, M. (2014) ‘The Relationship of Information Systems, Supply Chain Management With Organisational Performance’. In: Logistics Research Network (LRN) conference, 3-5 September 2014, Huddersfield, UK

Reid, I. and Lyons, A. (2014) ‘Balancing Supply Chain Risk Management with Performance: An International Survey’. In: Logistics Research Network (LRN) conference, 3-5 September 2014, Huddersfield, UK

Argyropoulou, M., Reid, I. and Ioannou, G. (2014) ‘Balancing the Supply Chain Information Systems (SSIS) and Organisational Performance’. In: European Operations Management Association (EurOMA) conference, 20th - 25th June 2014, Palermo, Italy

2013

Reid, I., Ismail, H., Poolton, J., Sharifi, H. and Tegoh, N. (2013) ‘Going the extra mile: “An international critique into business intervention"’. In: ISBE Conference 2013, 12-13th November 2013, Cardiff, Wales

Reid, I. and Ismail, H. (2013) ‘Exploring supply chain integration through IDEF(0) reliability model: An engineer-to-order case studyProduction Planning and Control . ISSN 0953-7287

Michaelides, R., Dorle, J., Reid, I. and Michaelides, Z. (2013) ‘Learning 2.0: Technology fad or enabling professional learning networks (PLNs)?’. In: BAM 2013, 10th - 12th September 2013, Liverpool, UK

Reid, I. and Ismail, H. (2013) ‘A reference model for Supply Chain Integration: A case of Engineer-to-Order’. In: BAM 2013, 10th - 12th September 2013, Liverpool, UK

Reid, I., Everington, L. and Lyons, A. (2013) ‘An Empirical Analysis Of Controlling Supply Chain Risk: An International Perspective’. In: 20th International Annual European Operations Management Association (EurOMA), 9th - 12th June 2013, Dublin, Ireland

Kahn, P., Kelm, K., Watkins, F., Reid, I. and Everington, L. (2013) ‘Student Engagement in the Knowledge Society’. In: European Educational Research Association, ECER 2013, 9th - 13th September 2013, Istanbul, Turkey

Khan, P., Everington, L., Kelm, K. and Reid, I. (2013) ‘Understanding student engagement: accounting for structure, reflexivity, dispositions and practicesHigher Education, Skills and Work-based Learning . ISSN 2042-3896

2012

Reid, I., Johan, I. and Michaelides, R. (2012) ‘The Rise of Online Learners in Project Management’. In: Project Management Institute (PMI) Research and Education Conference 2012, 15-18 July 2012, Limerick, Ireland

Reid, I. and Smyth-Renshaw, J. (2012) ‘Exploring the Fundamentals of Root Cause Analysis: Are We Asking the Right Questions in Defining the Problem?Quality and Reliability Engineering International Special Issue: ENBIS 11 , 28 (5), pp. 535-545. ISSN 1099-1638

Reid, I (2012) ‘Mechanising the human capital in new product development projects’. In: Proceedings of the P&OM World Conference: Amsterdam 2012. : P&OM. . ISBN 9789491621000

2011

Reid, I. and Southern, A. (2011) ‘The global classroom for supply chain management, any time, anywhere!’. In: 6th International Conference on Education in a Changing Environment, 6th - 8th July 2011, Salford, UK

2010

Reid, I (2010) ‘Balancing the ‘Know-how’ and ‘Know-why’ of Make-to-Order (MTO) Product Development’. In: 21st Annual Conference of the Production and Operations Management Society, 7th - 10th May 2010, Vancouver, Canada

Reid, I. and Charles, B. (2010) ‘The hurdles of change: How KTPs have benefited the implementation of ICT within SMEs’. In: 33rd Institute for Small Business & Entrepreneurship Conference, 3rd - 4th November 2010, London, UK

2009

Reid, I (2009) ‘A framework for creating organisational learning within project-based SMEs’. In: 32nd Institute for Small Business & Entrepreneurship Conference, 1st - 3rd November 2009, Liverpool, UK

Sharifi, H., Ismail, H. and Reid, I. (2009) ‘Dispersed Manufacturing Networks; Challenges for Research and Practice’. In: Dispersed Manufacturing Networks: Challenges for Research and Practice. : Springer. pp. 131-154. ISBN 978-1-84882-468-3

Sharifi, H., Ismail, H. and Reid, I. (2009) ‘Framework for Developing an Agile Future-Proof Supply Chain’. In: Dispersed Manufacturing Networks. : Springer. pp. 131-153. ISBN 9781848824683

2008

Reid, I., Ismail, H. and Poolton, J. (2008) ‘Sharing-ETO-Knowledge: Managing the NPD process in Engineer-to-Order Manufacturing Organisations’. In: “Supply Chain Innovations: People, Practice and Performance” Proceedings of the Logistics Research Network Annual Conference 2008. : The Chartered Institute of Logistics and Transport. . ISBN 9781904964003

Poolton, J., Ismail, H., Reid, I. and Arokiam, I. (2008) ‘Implementation of an agile marketing approach for the manufacturing-based SMEInternational Journal of Entrepreneurship and Small Business , 6 (2), pp. 264-279. ISSN 1476-1297

2007

Ismail, H., Arokiam, I., Reid, I., Poolton, J. and Tey, V. (2007) ‘Agility Capability Indicators for Product FlexibilityInternational Journal of Agile Manufacturing , 10 (1), pp. 13-28.

Ismail, H., Reid, I., Mooney, J., Poolton, J. and Arokiam, I. (2007) ‘How Small and Medium Enterprises Effectively Participate in the Mass Customization GameIEEE Transactions on Engineering Management , 54 (1), pp. 86-97. ISSN 0018-9391

2006

Sharifi, H., Ismail, H. and Reid, I. (2006) ‘Achieving agility in supply chain through simultaneous “design of” and “design for” supply chainJournal of Manufacturing Technology Management , 17 (8), pp. 1078-1098. ISSN 1741-038X

Poolton, J., Ismail, H., Reid, I. and Arokiam, I. (2006) ‘Agile marketing for the manufacturing-based SMEMarketing Intelligence & Planning , 24 (7), pp. 681-693. ISSN 0263-4503

Ismail, H., Reid, I., Arokiam, I. and Poolton, J. (2006) ‘The significance of agile manufacturing techniques within SMEs in the construction industryInternational Journal of Agile Systems and Management , 1 (3), pp. 229-243. ISSN 1741-9174

Ismail, H., Reid, I., Poolton, J. and Arokiam, I. (2006) ‘Mass Customization: Balancing Customer Desires with Operational Reality’. In: Mass Customization: Challenges and Solutions. : Springer. pp. 85-109. ISBN 9780387322247

Ismail, H., Snowden, S., Poolton, J., Reid, I. and Arokiam, I. (2006) ‘Agile manufacturing framework and practiceInternational Journal of Agile Systems and Management , 1 (1), pp. 11-28. ISSN 1741-9182

2005

Arokiam, I., Ismail, H., Reid, I. and Poolton, J. (2005) ‘The Application of Agile Techniques for Manufacturing FlexibilityInternational Journal for Agile Manufacturing , 8 (2), pp. 71-83.

Esteem

Honorary Research Fellow: University of Liverpool, UK.

Founder: Sports Operations College for Production Operations Management Society (POMS) in US.

Member: Chartered Institute of Purchasing and Supply (CIPS) Academic Forum

Book Editor B. Dale, Bamford, D., Van der Wiele, T., (2016) Managing Quality: An Essential Guide and Resource Gateway

Book Review Editor: Khare, A., Schatz, R., Stewart B., (2016) Phantom in Machines - Digital Disruption's role in business model transformation Springer (US).

 

Multiple reviews of journal papers completed for the following:

  • International Journal of Operations and Production Management
  • International Journal of Quality and Reliability Management
  • International Journal of Production Research
  • International Journal of Production Planning and Control
  • International Journal of Quality & Reliability Management
  • International Journal of Logistics Management

Research Degree Supervision

Iain welcomes potential doctoral (PhD) applications within the realms of operations and supply chain management. The following section summaries his core research themes:

  1. Professional Serivice Operations Management (PSOM)
  2. Mass Customisation and Service Modularity
  3. External intervention Knowledge Transfer

Simualtion Modelling in Serivce Operations

Postgraduate research opportunities with Dr Iain Reid

2017-18

PhD

Enterprise Activities

Iain’s role also included writing grant proposals and he successfully secured funding for a number of new Knowledge Transfer Partnerships (KTPs) programmes with the Technology Strategy Baord (TSB). A summary of these KTPs is listed below. The total amount of funding secured is around £600K.

Knowledge Based Supervisor on the following KTP programmes:

  1. Laker Vent Engineering (KTP007396)-Date 2009-2011 Project: ERP implementation & Project Management, Manufacturing Operations. Funding: £121K Awarded Grade 3
  2. Openhouse Products Ltd (KTP001038) Date: 2006-2009’Project: Management Information system & Manufacturing Operations. Funding: £113K Awarded Grade 2
  3. Beverston Engineering Ltd (KTP006378) Date: 2007-2009. Project: Management Information system & Manufacturing Operations. Funding: £80K Awarded Grade 2
  4. Football Mania Ltd (KTP 00290) Date: 2004-2006. Project: New Process Introduction. Funding: £81K, Awarded Grade 2
  5. Shower & Eyebath services Ltd (KTP001049) Date: 2006-2008  Project: New Product Introduction & Manufacturing Operations). Funding: £80k. Awarded Grade 2
  6. ACDC LED Ltd (KTP009852) Date 2015-2017 Project. To create and embed new business processes to enhance the supply chain integration. Funding: £120K.

Six Sigma Training Coordaintor for KTPs: Green and Black Belt Training

The EU funded ERDF impact case: Regional development and growth for local SMEs within the North West (2002-2006).

Teaching and Professional Activities

Programme leader: MSc in Operations and Supply Chain Management

  • Module Leader: BIR2001 - Operations Management
  • Module Leader BMR1003 - Essentials of Operations Management
  • Module Leader: BMR1001 - Service Operations and Marketing

Other Teaching and Professional Activities:

External Examiner- University of Bradford Management School

External Examiner- University of Arden: MSc in Engineering Management

Member of Chartered Institute of Purchasing and Supply (MCIPS)